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seniorhomecareifa.ca

Privacy Policy

Senior HomeCare IFA (seniorhomecareifa.ca)
Effective Date: September 12, 2021
Last Updated: June 7, 2025

Senior HomeCare IFA provides home maintenance / handyman support for seniors and states on its website that it is not medical or personal care. The website includes contact details, a contact form (name, email, subject, optional message), and a cookie notice.

1) Who We Are

Senior HomeCare IFA provides home maintenance and handyman support for seniors in Toronto and surrounding areas. Our website presents subscription-based handyman/home upkeep plans and states this is not medical or personal care.

Contact details (website):

  • Email: info@seniorhomecareifa.ca

  • Phone: (647) 905-7419

  • Address: 7145 W Credit Ave Building 1, Unit 206, Mississauga, ON L5N 6J7

  • Business Hours: Monday–Friday, 9:00 AM – 6:00 PM

2) Scope of This Policy

This Privacy Policy explains how we collect, use, disclose, store, protect, and dispose of personal information when you:

  • visit our website,

  • contact us by form, email, or phone,

  • request service information or a quote,

  • book or receive services.

This policy is designed to align with the core fair information principles under Canada’s PIPEDA, including accountability, identifying purposes, consent, limiting collection, safeguards, openness, and access rights.

3) Privacy Accountability (Privacy Officer)

We are responsible for personal information under our control and maintain policies and practices to protect it. PIPEDA’s accountability principle requires organizations to appoint someone responsible for compliance.

Privacy Contact / Privacy Officer

4) What Personal Information We Collect

A. Information you provide directly

We collect:

  • Name

  • Email address

Our website contact form also includes:

  • Subject

  • Your message (optional)

Depending on how you contact us, we may also receive:

  • phone number,

  • address or postal code,

  • service request details,

  • scheduling preferences,

  • plan interest,

  • communication history.

B. Website/technical information

Our website indicates it uses cookies to improve web experience. We (or our service providers) may collect basic technical information such as:

  • IP address,

  • browser/device type,

  • pages visited,

  • timestamps,

  • cookie identifiers.

C. Sensitive information (important)

Because we are a handyman/home maintenance service (not a healthcare provider), please do not send medical, financial, or other sensitive personal information through our website contact form unless specifically requested and necessary for service delivery. The site itself also states the service is not medical or personal care.

5) How We Collect Information

We collect personal information when you:

  • submit our website contact form,

  • email us directly,

  • call us,

  • request a quote or service information,

  • communicate with us about scheduling or service delivery,

  • use the website where cookies/technical tools operate.

We limit collection to what is reasonably necessary for identified purposes, consistent with PIPEDA’s limiting collection principle.

6) Why We Collect and Use Information (Identified Purposes)

We use personal information to:

  1. respond to inquiries and communicate with you;

  2. provide service/plan information;

  3. schedule calls/visits;

  4. prepare quotes/estimates;

  5. deliver handyman/home maintenance services;

  6. provide customer support and follow-up;

  7. maintain business records and administration;

  8. operate, maintain, and improve our website;

  9. address security/fraud concerns;

  10. meet legal/regulatory obligations.

PIPEDA requires organizations to identify purposes for collection before or at the time of collection.

7) Consent

We obtain consent (express or implied, as appropriate) for the collection, use, and disclosure of personal information, except where permitted or required by law. PIPEDA states that knowledge and consent are generally required, subject to exceptions.

How consent is usually provided

  • submitting a contact form,

  • emailing or calling us,

  • providing information to request or receive services.

Withdrawal of consent

You may withdraw consent at any time, subject to legal/contractual restrictions and reasonable notice. This may affect our ability to provide services or respond to your request.

8) Communications and Marketing (CASL)

If we send promotional/commercial electronic messages (for example, marketing emails or texts), we will aim to comply with Canada’s Anti-Spam Legislation (CASL). Official CRTC guidance (as indexed in current CRTC search results) identifies core requirements including consent, sender identification/contact information, and an unsubscribe mechanism.

9) Sharing of Personal Information

We do not sell personal information

We do not sell, rent, or trade personal information.

Internal sharing (your organization)

You indicated information is shared within our organization only. We limit access to those who need the information to:

  • respond to inquiries,

  • schedule work,

  • deliver services,

  • manage records.

Service providers (if used)

We may use service providers to support our operations (for example, website hosting, email hosting, IT support, backups, invoicing/payment tools). Where providers process information on our behalf, we require reasonable safeguards and confidentiality protections.

Legal disclosures

We may disclose information where required or permitted by law, including lawful requests, court orders, fraud/security investigations, or business transactions (with appropriate protections).

10) Cross-Border Processing

Some service providers (such as website hosting, cloud/email, backups, or software tools) may process or store personal information outside Ontario and/or outside Canada. If so, that information may be subject to the laws of the jurisdiction where it is processed.

We take reasonable steps to ensure service providers handling personal information on our behalf provide appropriate safeguards.

11) Cookies and Website Technologies

Our website displays a cookie notice stating the site uses cookies to improve your web experience.

Cookies may be used for:

  • core site functionality,

  • preferences,

  • performance monitoring,

  • basic analytics.

You can usually manage cookies through your browser settings. Disabling cookies may affect site functionality.

12) Retention and Secure Disposal

We retain personal information only as long as necessary for the purposes identified in this policy and to meet legal, accounting, tax, dispute-resolution, and operational requirements. PIPEDA’s principles include limits on use, disclosure, and retention.

Retention schedule

  • General inquiries (no booking): up to 24 months after last communication

  • Customer records / estimates / work communications / invoices: up to 7 years (or longer if required by law or active dispute)

  • Website/server/security logs: short-term retention based on operational/security needs

  • Breach records: at least the legally required minimum (see Section 16)

When information is no longer needed, we securely delete, destroy, or anonymize it where appropriate.

13) Accuracy

We take reasonable steps to keep personal information accurate, complete, and up to date for the purposes for which it is used, consistent with PIPEDA’s accuracy principle.

You can contact us to update or correct your information.

14) Safeguards (How We Protect Information)

We use administrative, technical, and physical safeguards appropriate to the sensitivity of personal information to protect against loss, theft, and unauthorized access/use/disclosure. PIPEDA requires safeguards appropriate to sensitivity.

Examples may include:

  • need-to-know access controls,

  • password-protected accounts/devices,

  • multi-factor authentication where available,

  • software updates and anti-malware,

  • secure email/account practices,

  • secure storage and disposal,

  • staff privacy awareness/training,

  • incident reporting procedures.

No method of transmission or storage is completely secure, but we use reasonable safeguards.

15) Your Rights: Access, Correction, and Privacy Requests

Subject to applicable law, you may request:

  • access to personal information we hold about you,

  • correction of inaccurate information,

  • information about how your information has been used/disclosed (subject to legal limits),

  • withdrawal of consent (where applicable).

PIPEDA access guidance states organizations must respond within 30 calendar days of receiving a request, with limited extension circumstances.

How to make a request

Contact our Privacy Officer/privacy contact:

Our request-handling process

  • Verify identity (where needed)

  • Log request date/type

  • Confirm scope

  • Gather records

  • Respond within 30 calendar days

16) Privacy Breaches and Incident Response

A privacy breach can include loss of, unauthorized access to, unauthorized use of, or unauthorized disclosure of personal information. OPC guidance explains that organizations subject to PIPEDA must report certain breaches (those posing a real risk of significant harm), notify affected individuals, and keep records of all breaches.

If a breach occurs, we will:

  1. contain and assess the incident;

  2. determine the information involved and scope;

  3. assess real risk of significant harm (RROSH);

  4. notify affected individuals and report to the OPC when required;

  5. document the breach and remediation steps;

  6. implement corrective actions to reduce recurrence.

OPC guidance also states records of all breaches must be kept and include enough detail for compliance review.
The federal Breach of Security Safeguards Regulations require organizations to keep breach records for 24 months after determining the breach occurred.

17) Third-Party Websites and Links

Our website may include links to third-party websites/services. We are not responsible for the privacy practices of those third parties. Please review their privacy policies before submitting personal information.

18) Children’s Privacy

Our services are intended for homeowners/seniors and are not directed to children. We do not knowingly collect personal information from children through our general website contact form.

19) Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in business practices, technology, or legal requirements. The updated version will be posted with a revised Last Updated date.

20) Contact Us / Complaints

If you have questions, concerns, or complaints about our privacy practices, please contact us first:

Senior HomeCare IFA

  • Email: info@seniorhomecareifa.ca

  • Phone: (647) 905-7419

  • Address: 7145 W Credit Ave Building 1, Unit 206, Mississauga, ON L5N 6J7

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